This feedback template includes 8 fields. Gather feedback on technical support interactions to measure resolution effectiveness and agent performance. Free to customize and use on ZenBuild.
Your Name (text, optional)
Ticket or Reference Number (text, optional)
How did you contact support? (dropdown selection, required) — options: Phone, Email, Live Chat, Remote Session, In-person
Was your issue resolved? (multiple choice, required) — options: Yes, fully resolved, Partially resolved, Not resolved, Still in progress
How knowledgeable was the support agent? (rating, required)
How would you rate the response time? (rating, required)
How clear were the instructions provided? (rating, required)
What could we do to improve your support experience? (long text, optional)
