Privacy Policy

1. Information We Collect

Information You Provide

• Account information: Name, email address, and password when you create an account.
• Payment information: Billing details processed securely by Stripe. We do not store credit card numbers on our servers.
• Form data: Form schemas, field configurations, and settings you create using our form builder.
• Submission data: Responses collected through forms you create and publish. You are the data controller for submission data collected from your end users.
• PDF files: Documents you upload, create, edit, or convert using our PDF tools.
• Signatures: Electronic signatures captured through our e-signature feature, including signature images and audit trail metadata (IP address, timestamp, user agent).
• Communications: Messages you send to us for support or feedback.

Information Collected Automatically

• Usage data: Pages visited, features used, actions taken, and timestamps.
• Device information: Browser type, operating system, screen resolution, and device identifiers.
• Log data: IP address, access times, referring URLs, and server logs.
• Cookies: We use cookies for authentication, session management, preferences (such as dark mode), and referral tracking. See Section 6 for details.

Information from Third Parties

• Google OAuth: If you sign in with Google, we receive your name, email address, and profile picture from Google.
• Google Sheets integration: If you connect Google Sheets, we access your Google account to create and write to spreadsheets on your behalf. We store encrypted OAuth tokens to maintain this connection.
• Stripe: Payment confirmation details, subscription status, and customer identifiers.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service.
• Process payments and manage subscriptions.
• Send transactional emails (account verification, password resets, billing receipts, form submission notifications, signing requests, referral notifications).
• Enforce plan limits and usage quotas.
• Generate anonymous, aggregated analytics to improve our tools.
• Detect and prevent fraud, abuse, and security incidents.
• Respond to support requests.

We do not sell your personal information to third parties. We do not use your form submission data or PDF files to train machine learning models.

3. How We Share Your Information

We do not sell your personal information. We share it only with a limited set of service providers (our sub-processors) that help us operate the Service, for purposes such as hosting, file storage, payment processing, and email delivery. Each provider is bound by data protection obligations and may use your information only to provide its part of the Service.

For the current list of these providers and what each one handles, see our sub-processor list.

We may also disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Retention

• Account data: Retained for the lifetime of your account. Deleted within 30 days of account deletion.
• Form submissions: Retained until you delete them, or until your account is deleted.
• PDF files (temporary): Files processed through public PDF tools are processed client-side in your browser and are not uploaded to our servers unless explicitly saved. Temporary server-side files (batch operations) are deleted within 24 hours.
• Signed documents: Retained for the lifetime of the associated form or until you delete them.
• Audit logs: If applicable, retained for a minimum of 3 years.
• Server logs: Retained for up to 90 days.

5. Data Security

We implement industry-standard security measures, including:

• HTTPS/TLS encryption for traffic between you and the Service.
• Network-level access controls that restrict our database to the application.
• AES-256 encryption for sensitive stored credentials (OAuth tokens).
• SHA-256 hashing for API keys (we never store raw API keys).
• Timing-safe comparison for password-protected forms.
• Rate limiting on public endpoints to prevent abuse.
• Security headers (HSTS, X-Content-Type-Options, X-Frame-Options, Referrer-Policy).

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies

We use the following cookies:

We do not use third-party advertising or tracking cookies.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and associated data.
• Export your data (form submissions can be exported as CSV or JSON via the dashboard or API).
• Object to or restrict certain processing.
• Withdraw consent for optional data processing.

To exercise any of these rights, contact us at the email address below. We will respond within 30 days.

8. International Data Transfers

Our Service is hosted in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer.

9. Children’s Privacy

The Service is not directed to children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

10. Your Responsibilities as a Form Creator

When you collect data from your end users through forms you create on ZenBuild, you are the data controller for that data. You are responsible for:

• Providing your own privacy notice to your end users.
• Obtaining any necessary consents for data collection.
• Complying with applicable data protection laws (including GDPR, CCPA, and others).
• Responding to data subject requests from your end users.

ZenBuild acts as a data processor on your behalf for submission data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@zenbuild.io