This sales template includes 7 fields. Gather structured cancellation reasons and offer retention options before processing a subscription end. Free to customize and use on ZenBuild.
Account Name (text, required)
Account Email (email, required)
Cancellation Reason (dropdown selection, required) — options: Too Expensive, Not Using It Enough, Missing Features, Switching to Competitor, Business Closing, Temporary Pause Needed, Other
How Satisfied Were You Overall? (multiple choice, required) — options: Very Satisfied, Satisfied, Neutral, Unsatisfied, Very Unsatisfied
Would a Discount Change Your Mind? (multiple choice, required) — options: Yes, Maybe, No
What Would Have Kept You? (long text, optional)
Would You Consider Returning in the Future? (multiple choice, required) — options: Yes, Maybe, No
