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Service Quality Survey - Free Surveys Template | ZenBuild | ZenBuild

Templates→Surveys→Service Quality Survey

Service Quality Survey

Evaluate the quality of your service delivery across key dimensions: reliability, responsiveness, assurance, empathy, and tangibles. Based on the SERVQUAL framework.

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CategorySurveys

IndustrySurveys & Research

Fields6

Uses0

Views10

surveysservicequalitycustomerservqual

Service Quality Survey — Form Fields

This surveys template includes 6 fields. Evaluate the quality of your service delivery across key dimensions: reliability, responsiveness, assurance, empathy, and tangibles. Based on the SERVQUAL framework. Free to customize and use on ZenBuild.

Which service did you receive? (dropdown selection, required) — options: In-person service, Phone/call center, Online/chat support, Field service / home visit
The service was delivered reliably and as promised. (rating, required)
Staff responded promptly to my needs. (rating, required)
I felt staff were knowledgeable and courteous. (rating, required)
Staff showed genuine care and attention to my individual needs. (rating, required)
Please describe your overall service experience. (long text, optional)