Service Cancellation Reason Survey

Service Cancellation Reason Survey — Form Fields

This feedback template includes 5 fields. Understand why customers are cancelling your service. Captures the primary cancellation reason, feedback on unmet needs, and whether anything would have changed their decision. Valuable for reducing churn. Free to customize and use on ZenBuild.

• Primary reason for cancelling (dropdown selection, required) — options: Too expensive, Missing features I need, Switching to a competitor, No longer need the service, Too difficult to use, Poor customer support, Other
• Please tell us more (long text, optional)
• Would a discount have changed your decision? (multiple choice, optional) — options: Yes, No, Maybe
• Would you consider returning in the future? (multiple choice, optional) — options: Yes, No, Possibly
• Email (if you'd like us to follow up) (email, optional)