Return & Refund Request

Return & Refund Request — Form Fields

This business template includes 10 fields. Process return and refund requests with order details, reason for return, and preferred resolution. Free to customize and use on ZenBuild.

• Full Name (text, required)
• Email Address (email, required) — Must match the email on your order
• Order Number (text, required) — Found in your order confirmation email
• Product Name(s) (text, required)
• Purchase Date (text, required)
• Reason for Return (dropdown selection, required) — options: Defective / Damaged, Wrong item received, Doesn't match description, Changed my mind, Better price found elsewhere, Other
• Please describe the issue (long text, required)
• Preferred Resolution (multiple choice, required) — options: Full refund, Exchange for same item, Exchange for different item, Store credit
• Photo of Product / Damage (file upload, optional) — Helps us process your request faster
• Additional Notes (long text, optional)