Post-Purchase Survey

Post-Purchase Survey — Form Fields

This surveys template includes 10 fields. Gather post-purchase feedback on shopping experience, product satisfaction, and likelihood to return. Free to customize and use on ZenBuild.

• Order Number (text, optional) — Optional — helps us connect your feedback to your order
• Overall shopping experience (rating, required)
• Product quality (rating, required) — Did it meet your expectations?
• Shipping speed (rating, required)
• Packaging quality (rating, optional)
• Did the product match the description on the website? (multiple choice, required) — options: Yes, exactly as described, Mostly — minor differences, No — significantly different
• How likely are you to purchase from us again? (multiple choice, required) — options: Very likely, Somewhat likely, Unlikely
• How did you discover us? (multiple choice, optional) — options: Google / Search, Social media ad, Friend / Word of mouth, Influencer / Blog, Other
• What could we improve? (long text, optional)
• Anything else you'd like to share? (long text, optional)