Online Marketplace Purchase Feedback

Online Marketplace Purchase Feedback — Form Fields

This feedback template includes 10 fields. Capture buyer satisfaction with a marketplace purchase including product quality, seller communication, and shipping speed. Free to customize and use on ZenBuild.

• Marketplace platform (dropdown selection, required) — options: Amazon, eBay, Etsy, Facebook Marketplace, Poshmark, Mercari, Other
• Product category purchased (dropdown selection, required) — options: Electronics, Clothing, Home goods, Handmade/crafts, Books, Toys, Collectibles, Other
• Product quality vs. description (rating, required)
• Seller communication and responsiveness (rating, required)
• Shipping speed and packaging quality (rating, required)
• Overall purchase satisfaction (rating, required)
• Did the item arrive as described? (multiple choice, required) — options: Yes exactly as described, Mostly yes, Somewhat, No
• Would you buy from this seller again? (multiple choice, required) — options: Definitely, Probably, Unsure, Probably not, No
• Issues experienced (checkboxes, optional) — options: Item not as described, Shipping delay, Damaged packaging, Communication issues, Return difficulty, Wrong item sent, No issues
• Comments for the seller or platform (long text, optional)