Net Promoter Score Follow-Up Form

Net Promoter Score Follow-Up Form — Form Fields

This sales template includes 9 fields. Capture detailed follow-up context from customers after an NPS survey to route detractors and expand promoters. Free to customize and use on ZenBuild.

• Customer Name (text, required)
• Email Address (email, required)
• Account Name (text, required)
• NPS Score (0–10) (number, required)
• Response Category (dropdown selection, required) — options: Promoter (9–10), Passive (7–8), Detractor (0–6)
• Primary Reason for Score (long text, required)
• Would You Participate in a Case Study? (multiple choice, required) — options: Yes, Maybe, No
• Open to a Follow-Up Call? (multiple choice, required) — options: Yes, No
• Additional Comments (long text, optional)