Nonprofit Donation Experience Feedback

Nonprofit Donation Experience Feedback — Form Fields

This feedback template includes 9 fields. Understand donor motivations, giving experience satisfaction, and communication preferences after completing a donation. Free to customize and use on ZenBuild.

• How did you make your donation? (dropdown selection, required) — options: Online form, Text-to-give, Phone, Mail, In person, Peer fundraising page
• Donation frequency (dropdown selection, required) — options: First time, Occasional, Monthly, Annual, Multiple times per year
• Ease of the donation process (rating, required)
• Clarity of how your donation will be used (rating, required)
• Quality of communication and follow-up from the organization (rating, required)
• Did you receive a timely donation receipt? (multiple choice, required) — options: Yes within 24 hours, Yes within a week, Eventually, No
• Would you donate again? (multiple choice, required) — options: Yes definitely, Yes probably, Unsure, Probably not, No
• What motivated your donation? (checkboxes, optional) — options: Personal connection to the cause, Friend or family request, Email campaign, Social media, Event, Employer match, Tax benefit
• How could we improve the donation experience? (long text, optional)