Net Promoter Score (NPS) Survey

Net Promoter Score (NPS) Survey — Form Fields

This surveys template includes 5 fields. Measure customer loyalty and likelihood to recommend your business with this standard NPS survey template. Free to customize and use on ZenBuild.

• On a scale of 0–10, how likely are you to recommend us to a friend or colleague? (multiple choice, required) — options: 0 – Not at all likely, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 – Extremely likely
• What is the primary reason for your score? (long text, required)
• How long have you been a customer? (multiple choice, optional) — options: Less than 3 months, 3–12 months, 1–3 years, More than 3 years
• Which of the following best describes what you value most about us? (checkboxes, optional) — options: Product quality, Customer support, Value for money, Ease of use, Reliability
• Is there anything we could do better? (long text, optional)