IT Service Request Form

IT Service Request Form — Form Fields

This business template includes 9 fields. Submit IT support tickets with device details, issue description, priority level, and screenshots. Free to customize and use on ZenBuild.

• Full Name (text, required)
• Email Address (email, required)
• Department (text, required)
• Request Type (dropdown selection, required) — options: Hardware Issue (laptop, monitor, printer), Software Issue (app crash, error, install), Network / Connectivity, Account / Password Reset, New Equipment Request, Software Installation, Other
• Priority (dropdown selection, required) — options: Low — Minor inconvenience, Medium — Affecting productivity, High — Can't do my job, Critical — Affects multiple people / security issue
• Device / Asset Tag (text, optional) — Check the sticker on your device
• Describe the Issue (long text, required) — Include steps to reproduce if applicable
• Screenshot or Error Photo (file upload, optional)
• Is this blocking your work? (multiple choice, required) — options: Yes, completely blocked, Partially — using workaround, No, just annoying