IT Helpdesk Satisfaction Survey

IT Helpdesk Satisfaction Survey — Form Fields

This surveys template includes 9 fields. Evaluate employee satisfaction with IT support, ticket resolution speed, and staff knowledge. Free to customize and use on ZenBuild.

• Ticket or Issue Reference (optional) (text, optional)
• Issue Type (dropdown selection, required) — options: Hardware, Software, Network, Account Access, Printing, Other
• Overall Helpdesk Experience (rating, required)
• Response Time (rating, required)
• Resolution Effectiveness (rating, required)
• Staff Professionalism (rating, required)
• Was your issue fully resolved? (multiple choice, required) — options: Yes, Mostly, Partially, No
• Communication Methods Used (checkboxes, optional) — options: Phone, Email, Chat, In-Person, Self-Service Portal
• How can the helpdesk improve? (long text, optional)