Customer Winback Campaign Form

Customer Winback Campaign Form — Form Fields

This sales template includes 8 fields. Re-engage churned customers with a targeted winback offer and feedback collection. Free to customize and use on ZenBuild.

• Customer Name (text, required)
• Customer Email (email, required)
• Account ID (text, optional)
• Primary Churn Reason (dropdown selection, required) — options: Price Too High, Switched to Competitor, Missing Features, Poor Support, No Longer Needed, Budget Cuts
• Months Since Last Purchase (number, required)
• Preferred Winback Offer (multiple choice, required) — options: 10% Discount, Free Month, Extended Trial, Custom Package
• Likelihood to Return (1–5) (rating, optional)
• Additional Comments (long text, optional)