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Customer Satisfaction (CSAT) Survey - Free Surveys Template | ZenBuild | ZenBuild

Templates→Surveys→Customer Satisfaction (CSAT) Survey

Customer Satisfaction (CSAT) Survey

Quickly gauge how satisfied customers are with your product or service using this concise CSAT survey.

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CategorySurveys

IndustrySurveys & Research

Fields6

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Views8

surveyscustomer-satisfactioncsatfeedbackcustomer-service

Customer Satisfaction (CSAT) Survey — Form Fields

This surveys template includes 6 fields. Quickly gauge how satisfied customers are with your product or service using this concise CSAT survey. Free to customize and use on ZenBuild.

Overall, how satisfied are you with your experience? (rating, required)
How did you interact with us today? (multiple choice, required) — options: Website / Online, Phone call, In-person, Email, Live chat
Was your issue or request fully resolved? (multiple choice, required) — options: Yes, completely, Partially, No
How would you rate the helpfulness of our team? (rating, required)
How easy was it to get the help you needed? (multiple choice, required) — options: Very easy, Easy, Neutral, Difficult, Very difficult
Any additional comments or suggestions? (long text, optional)