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Client Satisfaction Scorecard - Free Business Template | ZenBuild | ZenBuild

Templates→Business→Client Satisfaction Scorecard

Client Satisfaction Scorecard

Measure client satisfaction across key service dimensions at the end of a project or engagement. Provides a structured scorecard that benchmarks performance over time. Helps account managers retain clients and improve service delivery.

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Template Details

CategoryBusiness

IndustrySmall Business

Fields7

Uses0

Views8

businessclientsatisfactionscorecardaccount management

Client Satisfaction Scorecard — Form Fields

This business template includes 7 fields. Measure client satisfaction across key service dimensions at the end of a project or engagement. Provides a structured scorecard that benchmarks performance over time. Helps account managers retain clients and improve service delivery. Free to customize and use on ZenBuild.

Client Name / Organization (text, required)
Project or Engagement (text, required)
Quality of Deliverables (rating, required)
Communication and Responsiveness (rating, required)
Timeliness / On-Schedule Delivery (rating, required)
Would you recommend us to others? (multiple choice, required) — options: Definitely yes, Probably yes, Not sure, Probably no, Definitely no
What could we have done better? (long text, optional)