City Hall Services Feedback Form

City Hall Services Feedback Form — Form Fields

This feedback template includes 8 fields. Capture resident feedback on interactions with city hall departments, permit processes, and staff service quality. Free to customize and use on ZenBuild.

• Which city department did you interact with? (dropdown selection, required) — options: Building and permits, Business licensing, Finance and taxes, Planning and zoning, Public works, City clerk, Mayor's office, Other
• How did you interact with this department? (dropdown selection, required) — options: In person, Phone, Online portal, Email, Mail
• Ease of completing your task or transaction (rating, required)
• Staff helpfulness and professionalism (rating, required)
• Speed of service (rating, required)
• Was your issue or request resolved? (multiple choice, required) — options: Yes fully, Yes partially, No still pending, No unresolved
• Were you treated with respect? (multiple choice, required) — options: Always, Usually, Sometimes, No
• How could this department improve its service? (long text, optional)