Churn Risk Survey

Churn Risk Survey — Form Fields

This surveys template includes 8 fields. Identify customers at risk of canceling to understand their concerns and take proactive retention action. Free to customize and use on ZenBuild.

• Your name (text, optional)
• Email address (email, required)
• How satisfied are you with our product or service overall? (rating, required)
• How likely are you to continue using our product in the next 3 months? (multiple choice, required) — options: Very likely, Somewhat likely, Unsure, Unlikely, Very unlikely / I plan to cancel
• What concerns do you have about continuing? (Select all that apply) (checkboxes, optional) — options: Price is too high for the value, Missing features I need, Product is too difficult to use, Poor customer support experiences, Found a better alternative, My needs have changed, Budget constraints
• Can you tell us more about the challenges you've been experiencing? (long text, optional)
• Would a conversation with our team help address your concerns? (multiple choice, required) — options: Yes, please reach out, Maybe, I'd consider it, No, I prefer not to be contacted
• What would it take for you to remain a happy customer? (long text, optional)