Checkout Experience Survey

Checkout Experience Survey — Form Fields

This surveys template includes 8 fields. Evaluate the speed, ease, and staff friendliness of the retail checkout process. Free to customize and use on ZenBuild.

• Payment Method Used (dropdown selection, required) — options: Cash, Credit Card, Debit Card, Mobile Payment, Gift Card
• Overall Checkout Experience (rating, required)
• Checkout Speed (rating, required)
• Cashier Friendliness (rating, required)
• Did you experience any checkout issues? (multiple choice, required) — options: No Issues, Minor Issue, Major Issue
• Issues Encountered (checkboxes, optional) — options: Long Wait, Staff Unfriendly, System Error, Price Discrepancy, Bagging Issue, None
• Likelihood to Return (rating, required)
• Comments or Suggestions (long text, optional)