This feedback template includes 8 fields across 2 pages. Collect customer feedback on banking services, branch experience, digital banking, and customer support quality. Free to customize and use on ZenBuild.
Customer Name (text, required)
Email Address (email, optional)
Service Used (dropdown selection, required) — options: In-Branch Visit, Online Banking, Mobile App, Phone Support, ATM
Rate your overall satisfaction (rating, required)
Rate the staff knowledge and helpfulness (rating, required)
Was your issue resolved in one visit/call? (multiple choice, required) — options: Yes, fully resolved, Partially resolved, Not resolved, No issue, routine visit
How likely are you to recommend our bank? (multiple choice, required) — options: Very likely, Somewhat likely, Not likely
How can we serve you better? (long text, optional)
